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| Online Banking Guarantee |
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| SECURITY AND ONLINE BANKING STATEMENT |
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| Online Banking Security
The convenience of banking through the Internet is sometimes overshadowed by concerns that you private account information could fall into the wrong hands. At Twin City Bank, security is the top priority. To this end we have a firewall between the Internet and our client information preventing unauthorized access as well as only communicating through web browsers that support Secure Socket Layer (SSL) 3.0 or higher. As a final security measure we encrypt all data communications using state of the art encryption technology.
Client Responsibility
As you would expect, there are some things outside of our control that constitute client responsibility. Twin City Bank cannot be responsible for customer errors or negligent use of the service and will not cover losses due to:
* Input errors or misuse of the service.
* Negligent handling or sharing of passwords leading to unauthorized access to accounts.
* Leaving a computer unattended during an Online Banking session click “Sign Off” to end your session.
* Failure to report known incidents of unauthorized account access within 2 business days of discovery.
How to Contact Us
To contact us about lost or stolen information, or suspected fraudulent activity, you can contact us 7 days a week, 24 hours a day using our Contact form at www.twincitybank.com or by phone at 360-414-4101 (Mon-Fri 7:30 am-6:00pm) to report any unauthorized event.
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